In tough economic times like 2012, companies often see health and social care training as an easy place to cut costs. When budgets are tight, spending money on staff training may seem unnecessary. However, this perspective is shortsighted and wrong.
The work done in health and social care organizations is complex, sensitive, and impactful. Mistakes can ruin lives, as seen in the recent abuse scandal at Winterbourne View private hospital. Good quality training could have helped staff recognize and prevent such situations.
Face-to-face training offers several benefits. First, it enables participants to interact with each other under the guidance of an expert trainer. This interaction helps them understand how to apply new ideas in their workplaces. For example, after a course by St Thomas Training, a leading care training provider, one participant said, “Superb training… provided good information on practical application… enjoyed the interaction and scenarios.”
Another advantage is the chance to step away from daily routines to evaluate what works well and what needs improvement. In health and social care, where there are few absolute right or wrong answers, this reflection is crucial. People’s needs are unique, and what works for one person may not work for another. Sharing ideas and trying techniques in a safe environment helps improve services. One participant noted, “The training was very informative—gave you ideas for planning for your life and the service user.”
Lastly, good training makes staff feel valued and more committed to their organization. Feeling appreciated is often the top motivator for doing a good job. A solid training program shows staff they are valued.
Some organizations opt for e-learning as a cheaper alternative to face-to-face training, but this is a false economy. E-learning can be useful, but it should complement, not replace, in-person training. In practical terms, especially in care and nursing homes, there are often limited computers for staff to use.
In short, a good training program reflects a good organization. If you had a relative needing residential care, would you choose a home with ample staff training or one with none?